Skills & Competencies for Registered Nurse - Phone Triage
Registered Nurse - Phone Triage job profile
Book a Demo and Receive a Sample Job ProfileJOB SUMMARY for Registered Nurse - Phone Triage
Provides professional nursing triage services and health advice to patients over the phone.
JOB RESPONSIBILITIES for Registered Nurse - Phone Triage
Performs a detailed evaluation of patient symptoms and provides appropriate medical advice on treating symptoms and/or recommendations for escalating treatment. Follows established procedures and protocols, and documents calls as required.
Registered Nurse - Phone Triage SALARY RANGE
BASE 50%
$86,606
TOTAL 50%
$87,771
Job Level
PZ0
Job Code
HC07000420
Education/Degree
Bachelor's Degree
Reports To
Manager or Head of a Unit/Department
Registered Nurse - Phone Triage Skills and Competencies List
12 general skills or competencies (Job family competencies) for Registered Nurse - Phone Triage
1
Job Family Competencies –
Quality Improvement
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites techniques and procedures relating to quality control and process improvement.
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Level 2 Behaviors
(Light Experience)
Assists in the execution of continuous improvements to quality systems, programs, and initiatives.
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Level 3 Behaviors
(Moderate Experience)
Administers quality improvement projects, including setting up technology-based quality tools.
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Level 4 Behaviors
(Extensive Experience)
Directs organizational change and overall processes through the principles of quality improvement.
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Level 5 Behaviors
(Mastery)
Builds projects that address quality gaps or drive continuous improvement related to quality systems.
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2
Job Family Competencies –
Case Management
Proficiency Level -2
Level 1 Behaviors
(General Familiarity)
Cites the fundamental regulations and requirements of healthcare insurance providers.
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Level 2 Behaviors
(Light Experience)
Assists in implementing a comprehensive plan of care based on the client's illness and medical history.
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Level 3 Behaviors
(Moderate Experience)
Coordinates clients' treatment plans and care services with clinicians and key support system members.
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Level 4 Behaviors
(Extensive Experience)
Delivers training on emerging case management protocols and guidelines to ensure compliance with regulatory authorities.
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Level 5 Behaviors
(Mastery)
Designs case management software to streamline documenting and tracking patients' details and issues.
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3
Registered Nurse - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Registered Nurse - Phone Triage
Proficiency Level - 4
5
Competency for -
Registered Nurse - Phone Triage
Proficiency Level - 5
6 soft skills or competencies (core competencies) for Registered Nurse - Phone Triage
1
Core Competencies –
Attention to Detail
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites steps and tips to improve attention to detail in the workplace.
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Level 2 Behaviors
(Light Experience)
Keeps full attention when listening to understand the message.
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Level 3 Behaviors
(Moderate Experience)
Implements a variety of cross-checking approaches and mechanisms.
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Level 4 Behaviors
(Extensive Experience)
Creates and implements quality management processes for our business.
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Level 5 Behaviors
(Mastery)
Defines possible hurdles to projects and creates strategies to deal with them.
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2
Core Competencies –
Time Management
Proficiency Level -3
Level 1 Behaviors
(General Familiarity)
Cites examples of prioritization methods used to manage and save time in the workplace.
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Level 2 Behaviors
(Light Experience)
Applies principles, habits, and skills in organizing schedules to manage time productively.
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Level 3 Behaviors
(Moderate Experience)
Assesses relevance of tasks to prioritize and produce better quality work.
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Level 4 Behaviors
(Extensive Experience)
Creates programs to develop our employees' understanding of time demand and management.
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Level 5 Behaviors
(Mastery)
Builds a system to manage our business's workload and eliminate time-wasting activities.
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3
Registered Nurse - Phone Triage
- Skill and Competency
Proficiency Level - 3
4
Skill and Competency -
Registered Nurse - Phone Triage
Proficiency Level - 4
5
Competency for -
Registered Nurse - Phone Triage
Proficiency Level - 5
Summary of Registered Nurse - Phone Triage skills and competencies
There are 0 hard skills for Registered Nurse - Phone Triage.
12 general skills for Registered Nurse - Phone Triage, Quality Improvement, Case Management, Patient Rights, etc.
6 soft skills for Registered Nurse - Phone Triage, Attention to Detail, Time Management, Flexibility, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Registered Nurse - Phone Triage, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be skilled in Flexibility.
12 general skills for Registered Nurse - Phone Triage, Quality Improvement, Case Management, Patient Rights, etc.
6 soft skills for Registered Nurse - Phone Triage, Attention to Detail, Time Management, Flexibility, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Registered Nurse - Phone Triage, he or she needs to be skilled in Attention to Detail, be skilled in Time Management, and be skilled in Flexibility.
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